Refund policy

Exchange & Credit Note Policy

House Of Pooja Mehta does not accept returns or refunds on orders once placed. However, we offer exchanges and credit notes under specific circumstances. These can only be redeemed on HOPM’s website.

Conditions for Exchange

If you do not like a product, do not worry. You can place a Replacement request within 3 working days in exchange for a credit note. To replace an item, the product needs to be shipped to our warehouse within 7 working days (cost to be borne by the customer). Once we receive the returned item, you can select the new product
To initiate a return, please email us within 3 working days (houseofpoojamehta@gmail.com) along with your order id & reason of return. Return window will be automatically closed after 3 days.
Clearance Sale/Milestone/Birthday Sale items are not eligible for returns/exchanges.
HOPM accepts returns if:

The product(s) delivered differ from the one ordered.(Unboxing video is mandatory.

In such cases, please contact our customer support at houseofpoojamehta@gmail.com within 2 days of delivery with your order number and a picture of the product. Requests made after 2 days will not be entertained. If you wish us to arrange the exchange, a courier charge of Rs.200 will be levied.

Important Notes:

Items sent back without prior intimation will not be accepted.
Coupon codes cannot be applied to exchange orders or credit notes.
Credit notes cannot be redeemed on sale items.
Products purchased from third-party websites or physical stores are not eligible for returns or exchanges.
Missing items and incorrect orders must be reported immediately upon delivery to our Customer Support Team. Reports made after 24 hours of delivery will not be considered.

Exchange Policy - International

Refunds are applicable only in case of lost shipments. International orders are not eligible for exchange. Incase of damaged products or incorrect deliveries, the same must be raised within 2 days of delivery with a mandatory UNBOXING video to be eligible for a refund.

No Refund or Exchange

No refund or exchange will be given in the following cases:

No return/exchange/replacement is available for pre-orders or customized orders.
No refund/exchange for used products.
No exchange/return for minor color and design variations due to display differences and the handcrafted nature of our products.
No refund for incorrect or outdated addresses.
No refund after 3 failed delivery attempts by our courier agents.
In case of an approved refund, only the product value will be refunded; shipping charges are non-refundable.
Prices exclude customs duties and shipping charges. Duties and taxes as per your country's regulations are the customer's responsibility.
We are not responsible for delays due to natural calamities, matters of national emergency and unavoidable circumstances.

CANCELLATION POLICY

HOPM does not allow cancellation/refund on Orders.

Any order containing Pre-order or made to order items cannot be cancelled.
Orders once shipped cannot be cancelled.
No refund will be initiated if a order is cancelled before shipping, only a Credit Note will be issued.